Refund & Cancellation Policy

This Policy covers the PRO subscription (currently ₹199 for 365 days) sold on PrepItOut via our payment partner Razorpay. All payments are in Indian Rupees (INR). The seller is Sheshan Pradhan, Raigarh, Chhattisgarh 496001, India.

1. How PRO activation works

Your PRO plan activates automatically once Razorpay confirms a successful payment. If payment succeeds but PRO is not activated within 30 minutes, contact us with your payment ID — we will activate it or refund you in full.

2. 7-day refund window

You may request a full refund within 7 days of purchase if you have not meaningfully used PRO benefits (for example, no paid-test unlocks or unlimited re-attempts consumed). Genuine duplicate charges are always refunded in full, regardless of timing.

3. After 7 days

After the 7-day window, subscriptions are generally non-refundable because PRO unlocks digital content immediately. Exceptions we consider case-by-case: technical faults on our side that prevent access, or billing errors. Account termination for Terms violations is not eligible for a refund.

4. Cancellation

PRO is a one-time purchase for 365 days — it does not auto-renew, so there is nothing to cancel for future billing. Deleting your account stops all access immediately; any refund is handled under §2–§3 above.

5. How to request a refund

• Email support@prepitout.com with the subject “PRO refund request”, your registered mobile number, and the Razorpay payment ID.
• Or raise a Billing issue via the in-app / website Help desk.

Approved refunds are issued to the original payment method within 5–7 business days of approval (bank processing times may vary).

6. Failed payments

If money was debited but the payment failed, the amount is auto-reversed by your bank / Razorpay within 5–7 business days. If it is not, send us the payment reference and we will take it up with Razorpay.

7. Contact

Sheshan Pradhan, Raigarh, Chhattisgarh 496001, India — support@prepitout.com.